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Articles in Home | Customer Service

Title\|Newest\|Oldest
4 Great Reasons to Really Get to Know Your Customers By : Rhonda White Building a customer relationship goes farther than just saying "thank you" for a purchase. Learn important reasons why you should get to know your customers. Are You Providing Good Customer Service? By : S McIntyre Customer service is so important wherever you go. Larger businesses are adopting automated services and most times when I phone for customer service I am pushing a number on my telephone keypad and some times I don't even get a real person to talk to. I find it extremely frustrating. How about going to a bank and you can't find a teller because they don't have one? Sorry, but not everything can be handled and taken care of online. I walk into a department store and I don't see anyone who works there let alone any sales associate. They don't even have cashiers in the departments anymore. The checkout is in a centralized location. Mind you, not all department stores are like this. Even if they aren't what is the percentage of finding someone to help you when you need it? Customer Service 101 By : Lara Velez I can't be the only one who has noticed the decline in customer service these days. It is a very sad thing. I have stopped shopping at many stores because of how I was treated. I believe that customer service is one of, if not the most important ingredient to any successful business. Smiling in a Virtual World By : Denise Willms Why online business owners should smile, even when nobody's looking. Where Has Customer Service Gone? By : Michelle R. Finn, RHIA, HRS, MVA This articles shows where companies are going with their customer service and what individuals can do about it.

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