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Articles in Home | Customer Service

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Where Has Customer Service Gone? By : Michelle R. Finn, RHIA, HRS, MVA This articles shows where companies are going with their customer service and what individuals can do about it. Smiling in a Virtual World By : Denise Willms Why online business owners should smile, even when nobody's looking. Provide Better Customer Service and Save Time Using Auto-Responders By : Michelle Shaeffer Do you often send email acknowledgments of orders? Follow up emails to check that products were downloaded or received and the customer is happy? Emails requesting feedback or reviews? An auto-responder can save you time! Improving Your Online Business through Quality Customer Service By : Lisa Alexander Has old fashioned customer service gone straight out the window? Back in our grandparent’s day, customer service was held to a higher standard than today. My grandfather use to say, “It doesn’t matter if you work as a gas attendant, or the CEO of a company, you should take pride in your job and serve your customers to the best of your ability”. Improve your Customer Service with Active Listening Skills By : Monique Rider Recently while traveling I encountered a airport ticket agent who seemed very rude. It was obvious that she did not have my best interests in mind. She didn’t seem to have any people skills whatsoever! When I tried to inform her of my situation she made a number of customer service no-no’s. I felt like she wasn’t even comprehending what I was saying, mainly because she had her own agenda. If you deal in any way with internal or external customers below are a few tips that can go a long way. How to Build Traffic using SEO By : Nathan Saputra In the present Internet marketing arena, driving massive traffic to your website lies on the efficiency of your SEO service. As most online users search for products online through search engines, having your site unoptimized means it won’t be able to be found by the search engines resulting in a poor ranking You may have the best website and the best products to sell, but what’s the use if the SEO service is done poorly or hasn’t been considered at all. Therefore in order for your website to drive massive traffic and maximize its ranking, you may have to consider proper SEO services such following these steps: Good Customer Service is More Important Than Ever By : Lara Velez In an ailing and uncertain economic future, businesses must be even more aware of customer service. Potential customers are limiting their spending and are less likely to spend if the do not feel appreciated. Customer Service Matters in Any Business, Online and Offline By : Loretta Oliver Customer service can make or break the buyer's experience. Customer Service 101 By : Lara Velez I can't be the only one who has noticed the decline in customer service these days. It is a very sad thing. I have stopped shopping at many stores because of how I was treated. I believe that customer service is one of, if not the most important ingredient to any successful business. Communication - Key To A Successful Business By : Carrie Wilkerson It is important to not underestimate your clients and keep the lines of communication always open. A 2007 report by the Aspect Contact Center Satisfaction Index showed one in six customers that had a typical customer experience switch companies; and this still applies today. Are You Providing Good Customer Service? By : S McIntyre Customer service is so important wherever you go. Larger businesses are adopting automated services and most times when I phone for customer service I am pushing a number on my telephone keypad and some times I don't even get a real person to talk to. I find it extremely frustrating. How about going to a bank and you can't find a teller because they don't have one? Sorry, but not everything can be handled and taken care of online. I walk into a department store and I don't see anyone who works there let alone any sales associate. They don't even have cashiers in the departments anymore. The checkout is in a centralized location. Mind you, not all department stores are like this. Even if they aren't what is the percentage of finding someone to help you when you need it? 4 Great Reasons to Really Get to Know Your Customers By : Rhonda White Building a customer relationship goes farther than just saying "thank you" for a purchase. Learn important reasons why you should get to know your customers. 10 Ways to Secure Your Customer's Satisfaction By : Terri Seymour Satisfied customers are our best advertisements so be sure to treat them all as you would want to be treated. Customers are intelligent individuals and need to be regarded as such. Doing this will bring your business to new levels!

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