Direct Sales - How To Handle Customer's Problems When They Arise

Are you a consultant with one of the direct sales companies? Do you know how important it is to deliver excellent customer service at all times? Well, I am here to tell you that if you are not giving excellent customer service, your business will fail to prosper.

Unlike large brick and mortar retail stores, we only have ourselves to blame when something goes wrong with her home business and trust me...there will be times that something goes wrong! With that said, you need to be very conscious of the service you are providing to your party hosts, customers and even to your downline team.

When things go wrong, you need to handle the issue or problem quickly. Furthermore, you need to communicate with the person frequently and professionally until the matter is resolved to both of your's satisfaction. Customer's need to feel like they are important to you and that you care about their dissatisfaction and that you are working hard to correct it.

When you don't offer great customer service, trust me, that person or client will go elsewhere to obtain what they need. In addition, that very unhappy person will let others know that you didn't provide excellent service which means you will lose out on referrals. After all, no one refers others to businesses that couldn't handle a problem quickly or correctly.

Let's take a look at what you need to be doing when a problem arises.

1. When you are notified of a problem, address the issue with the client within hours of receiving the notification. The longer you avoid it, the angrier the client gets.

2. When responding to people, you need to remain the constant professional. If they customer is yelling and screaming at you, don't return the favor. Remain calm, cool and collected.

3. Following up with the customer until the issue is resolved is important!!! They need to know that you are addressing the issue. Keep them informed of the resolution process until it has been completed.

Finally, you need to put yourself in your customer's shoes. I am sure there have been times in your life that you have received poor service or a defective product. Try to remember how you felt at the time as this is how your customer feels. If you correct the problem quickly, professionally and effectively, 9 chances out of 10, you will retain that customer's business.

Article Source: http://www.wahm-articles.com

Shelly Hill has been working from home in Direct Sales since 1989. Shelly own's the popular online home business resource site called Work At Home Business Options at www.workathomebusinessoptions.com where you can find free home business resources and tips. You can visit Shelly's Two Classy Ghostwriting Chics at www.twoclassyghostwritingchics.com to learn more about the services that she offers to home business professionals.

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